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GENERAL TERMS AND CONDITIONS

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following terms and conditions shall apply to all services rendered by MIFIPRO S.L., hereafter referred to as MIFIPRO, in connection with the hotspot rental service.

Following terms and conditions are provided in the pack proposed to customers in the distribution points on the website https://mifipro.com

Only MIFIPRO’s last general terms and conditions published on the website  https://mifipro.com at the beginning of the rental period shall apply.

MIFIPRO may accept variant clauses only in the case of an explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1 PORTABLE WIFI RENTAL

MIFIPRO rents mobile WiFi routers with an Internet connection.

The client registers and reserves his rental router at https://mifipro.com or through the mifipro app. Payments are operated through the payment gateway granted by Klik & Pay.

The rental period is unlimited as long as the user recharges in periods not exceeding 72 hours.

If after 72 hours the user does not perform any recharge, the rental is considered finished and the user will have 24 hours to deliver the device at the delivery points shown in the mifipro app or requesting the collection of the device through of the form of the mifipro app.

The security deposit will be charged only in case of loss, damage or a delay in delivery exceeding 24 hours to the end date of the rental agreement. Description of the “CHARGES FOR LOSSES AND DAMAGES” in point 4.3.

2.2 REGISTRATION TO USE THE MIFIPRO SERVICES

The client must register in the MIFIPRO app, fill in a form and accept the general terms and conditions to have access to the MIFIPRO services. The client gives directly through the app:

  • Email
  • Phone number
  • Identification information (photo of the passport or identification document)

2.3 MIFIPRO ENGAGEMENTS

MIFIPRO shall use reasonable endeavours to provide Customer a quality of service. However, MIFIPRO does not guarantee that the service won’t be interrupted, furnished on due time, safe or fault-free.

Risks with respect to regular wear and tear, will be assumed by MIFIPRO, which will promptly repair the damages which materially impairs the function of the Equipment and/or replace the Equipment.

2.4 CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by MIFIPRO, the Customer must not engage in any action:

  • that is abusive, illegal or fraudulent;
  • that causes the Network to be impaired or damaged;
  • that modify the purpose of the hotspot

The Customer shall:

  • reasonably protect the Equipment against the risk of destruction, damage, and/or loss through, theft, etc.;
  • maintain the Equipment in an orderly and functional state
  • not remove any item from it (change the SIM Card).

The Customer shall return the Equipment in its original state. If Customer fails to do so, MIFIPRO may, at its option, debit the security deposit or a part of it in order to repair such damage. When claim is employed, MIFIPRO notifies the Customer within two (2) weeks from the return of the Equipment.

When Customer is in breach of its obligations under this Sec. 2.4, MIFIPRO may suspend the Customer’s use of the Service. MIFIPRO will notify Customer as soon as reasonably practicable the suspension. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

3. START, DURATION AND TERMINATION OF THE CONTRACT

The service contract between MIFIPRO and the customer start upon: reception of the hotspot from a distribution point (ex : front desk of its hotel);

The customer is required to pay a daily rental fee for the hotspot from the rental start until the date of the return.

4. CHARGES AND PAYMENT

4.1 PAYMENT CONDITIONS

The payment of MIFIPRO services is made by credit card.

The credit card transaction will be processed and secured by our providers BBVA Bank

4.2 CHARGES FOR USE

  1. MIFIPRO states all Charges inclusive of VAT, unless specified otherwise.
  2. MIFIPRO maintains the right to debit the Customer the amount due for a late return of the equipments in accordance with Sec. 4.4.
  3. If the customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify MIFIPRO of such dispute within 12 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the customer considers is due.
  4. MIFIPRO require a reasonable security, such as a credit card guarantee, from the customer upon conclusion of the Agreement for claims under Sec. 4.3. For this purpose, MIFIPRO will ask for authority from the card issuing company for an amount equivalent to 60 Euros for a 3G+ hotspot and 120 euros for a 4G+ hotspot.
  5. The customer shall not be entitled to set off any of its claims against claims of MIFIPRO, except where the customer’s claims are undisputed or have been confirmed by final court judgment.

4.3 CHARGES FOR LOSSES AND DAMAGES

The customer will only be responsible for the losses and damages during the rental period. A deposit (for each of the devices) of 75 euros + VAT for a 4G + router is claimed, which will be owed in case of loss or damage or in a delay of the delivery exceeding 24 hours from the end date of the rental contract .

4.4 LATE FEES

Failure to return the equipment (including all accessories) promptly to MIFIPRO will incur additional late charges.

In the event that we fail to receive the equipment, or any portion of the equipment, three business days after the specified rental end date, the customer will incur a penalty fee of EUR 75.

If for any reason the customer is unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, the customer should contact MIFIPRO immediately via email to info@mifipro.com, so that additional late charges are not incurred.

For any complaints regarding the late fees the customer must provide the confirmation of the return of equipment to MIFIPRO to ensure that the equipment was sent back as the customer claims.

5. DELIVERY

Delivery will be made through the distribution points indicated on our website. A sales manager will deliver the device once the customer has made a purchase through the mifipro app.

6. RETURN

The return to the distribution point must be made within a maximum period of 24 hours after the end of the rental period.

MIFIPRO devices must be returned in operational status and good physical condition. The customer assumes all risks related to the loss and damages that may occur during the return of the device.

For any claim related to the return policies of MIFIPRO, the client must be able to prove the shipment.

7. RESERVATION OF TITLE AND USAGE

MIFIPRO hotspot device shall always remain the property of MIFIPRO. It is strictly forbidden to disguised, change or remove any notes or parts from the devices. The customer is only entitled to use the device for purpose stated in this contract. Any use of the MIFIPRO hotspot contrary to the purposes described herein is strictly prohibited.

8. REFUND / CANCELLATION / MODIFICATION POLICY

If you wish to modify or cancel your order, please contact us by e-mail or by phone.

9. PRIVACY

All data provided by customers during the rental and usage of MIFIPRO equipment will be protected corresponding to the relevant terms of privacy regarding customer data.

All customer provided data saved by MIFIPRO, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard the customer agrees explicitly, that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email. A revocation of consent may be served at any time, but must be made in writing to MIFIPRO, stating the affected email addresses.

That states that the customer can access, modify or delete any personal data, and that he could use this right by writing to: info@mifipro.com.

10. LIABILITY AND WARRANTY

MIFIPRO is not responsible for detriments arising as a result, that the proposed service is not or not constantly available. MIFIPRO provides no guarantee of constant availability of the relevant services of MIFIPRO. MIFIPRO will use its best efforts to ensure that the availability of the respective services provided reach the greatest possible level of service; particularly MIFIPRO will exchange defective WIFI devices immediately, and will not settle for days or periods of non-usability due to defective devices.

For any request please write an e-mail to info@mifipro.com