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GENERAL TERMS AND CONDITIONS

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following terms and conditions shall apply to all services rendered by MIFIPRO S.L., hereafter referred to as MIFIPRO, in connection with the hotspot rental service.

Following terms and conditions are provided in the pack proposed to customers in the distribution points on the website https://mifipro.com

Only MIFIPRO’s last general terms and conditions published on the website  https://mifipro.com at the beginning of the rental period shall apply.

MIFIPRO may accept variant clauses only in the case of an explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1 HOTSPOT RENTAL

MIFIPRO rents out mobile hotspots with internet connection.

The customer registers and books its rental  in the distribution points on the website https://mifipro.com   Our payment are operated by bank BBVA. MY WEB SPOT is also registering an authorization for a security deposit (not debited) of 180 euros.

The security deposit will be taken only in case of loss or damage. Customer will be charged within one month after the end of the rental agreement. Description of the “CHARGES FOR LOSS AND DAMAGE” is explained under Sec. 4.3.

2.2 REGISTRATION FOR USING MIFIPRO SERVICES

The customer must fill a form and accept the general terms and conditions to use MIFIPRO services. The client gives directly, or by the intermediary of the service provider (Hotel, Travel Agency…), on the web browser under https://mifipro.com the following information:

  • Email address
  • Mobile phone number

2.3 MIFIPRO ENGAGEMENTS

MIFIPRO shall use reasonable endeavours to provide Customer a quality of service. However, MIFIPRO does not guarantee that the service won’t be interrupted, furnished on due time, safe or fault-free.

Risks with respect to regular wear and tear, will be assumed by MIFIPRO, which will promptly repair the damages which materially impairs the function of the Equipment and/or replace the Equipment.

2.4 CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by MIFIPRO, the Customer must not engage in any action:

  • that is abusive, illegal or fraudulent;
  • that causes the Network to be impaired or damaged;
  • that modify the purpose of the hotspot

The Customer shall:

  • reasonably protect the Equipment against the risk of destruction, damage, and/or loss through, theft, etc.;
  • maintain the Equipment in an orderly and functional state
  • not remove any item from it (change the SIM Card).

The Customer shall return the Equipment in its original state. If Customer fails to do so, MIFIPRO may, at its option, debit the security deposit or a part of it in order to repair such damage. When claim is employed, MIFIPRO notifies the Customer within two (2) weeks from the return of the Equipment.

When Customer is in breach of its obligations under this Sec. 2.4, MIFIPRO may suspend the Customer’s use of the Service. MIFIPRO will notify Customer as soon as reasonably practicable the suspension. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

3. START, DURATION AND TERMINATION OF THE CONTRACT

The service contract between MIFIPRO and the customer start upon: reception of the hotspot from a distribution point (ex : front desk of its hotel);

The customer is required to pay a daily rental fee for the hotspot from the rental start until the date of the return.

4. CHARGES AND PAYMENT

4.1 PAYMENT CONDITIONS

The payment of MIFIPRO services is made by credit card.

The credit card transaction will be processed and secured by our providers BBVA Bank

4.2 CHARGES FOR USE

  1. MIFIPRO states all Charges inclusive of VAT, unless specified otherwise.
  2. MIFIPRO maintains the right to debit the Customer the amount due for a late return of the equipments in accordance with Sec. 4.4.
  3. If the customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify MIFIPRO of such dispute within 12 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the customer considers is due.
  4. MIFIPRO require a reasonable security, such as a credit card guarantee, from the customer upon conclusion of the Agreement for claims under Sec. 4.3. For this purpose, MIFIPRO will ask for authority from the card issuing company for an amount equivalent to 60 Euros for a 3G+ hotspot and 120 euros for a 4G+ hotspot.
  5. The customer shall not be entitled to set off any of its claims against claims of MIFIPRO, except where the customer’s claims are undisputed or have been confirmed by final court judgment.

4.3 CHARGES FOR LOSS AND DAMAGE

The customer is solely responsible for all loss or damage to the equipment during the rental period. For the case of loss or damage of each device a deposit of EUR 180 for a 4G+ hotspot must be secured and is retained in the event of a claim.

In case of a claim, the following amounts will be used:

  1. Full loss or device loss: EUR 75
  2. Charger: EUR 10
  3. Cable: EUR 10
  4. Transportation case: EUR 15

4.4 LATE FEES

Failure to return the equipment (including all accessories) promptly to MIFIPRO will incur additional late charges.

In the event that we fail to receive the equipment, or any portion of the equipment, three business days after the specified rental end date, the customer will incur a penalty fee of EUR 75.

If for any reason the customer is unable to return the equipment to us, including but not limited to the equipment being lost or stolen during the rental period, the customer should contact MIFIPRO immediately via email to info@mifipro.com, so that additional late charges are not incurred.

For any complaints regarding the late fees the customer must provide the confirmation of the return of equipment to MIFIPRO to ensure that the equipment was sent back as the customer claims.

5. DELIVERY

The customer is responsible for checking that the delivery mode he chose is compatible with the date of order and the first day of rental. It is the customer responsibility to make sure that the mobile hotspot’s delivery will be accepted.

6. RETURN

Return to the distribution point shall be made the last rental day before 8 PM.

MIFIPRO equipment shall be returned in working order and good physical condition. The customer assumes all risk of loss and damage from the return of all equipment to our designated address.

For any complaints related to the MIFIPRO return policies the customer must be able to proof the shipment.

7. RESERVATION OF TITLE AND USAGE

MIFIPRO hotspot device shall always remain the property of MIFIPRO. It is strictly forbidden to disguised, change or remove any notes or parts from the devices. The customer is only entitled to use the device for purpose stated in this contract. Any use of the MIFIPRO hotspot contrary to the purposes described herein is strictly prohibited.

8. REFUND / CANCELLATION / MODIFICATION POLICY

If you wish to modify or cancel your order, please contact us by e-mail or by phone.

9. PRIVACY

All data provided by customers during the rental and usage of MIFIPRO equipment will be protected corresponding to the relevant terms of privacy regarding customer data.

All customer provided data saved by MIFIPRO, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard the customer agrees explicitly, that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email. A revocation of consent may be served at any time, but must be made in writing to MIFIPRO, stating the affected email addresses.

That states that the customer can access, modify or delete any personal data, and that he could use this right by writing to: info@mifipro.com.

10. LIABILITY AND WARRANTY

MIFIPRO is not responsible for detriments arising as a result, that the proposed service is not or not constantly available. MIFIPRO provides no guarantee of constant availability of the relevant services of MIFIPRO. MIFIPRO will use its best efforts to ensure that the availability of the respective services provided reach the greatest possible level of service; particularly MIFIPRO will exchange defective WIFI devices immediately, and will not settle for days or periods of non-usability due to defective devices.

For any request please write an e-mail to info@mifipro.com